Frequently Asked Questions

General FAQs

How many homes will be on this year's tour?
The live tour will feature five fabulously decorated homes throughout Greater Akron. Sponsors are also invited to the private Patron Party after the tour. The virtual tour will feature professionally filmed and narrated tours of eight exquisite homes. 

How much do tickets cost and where can they be purchased?
Early bird tickets are $30 each (or $50 for a package of both live and virtual tour tickets) and can be purchased online through Oct 31. General admission tickets purchased after Oct. 31 are $35 each (or $60 for a package of both live and virtual tour tickets) and can be purchased in advance online or in person the day of the tour. As an added benefit, all tickets are fully tax deductible!

How can I or my company sponsor the Sugar Plum Tour?
Becoming a sponsor is an excellent opportunity for businesses and individuals to show their support for inclusion and diversity in our community. Corporate and individual sponsorships range from $500 to $5,000+. Sponsors receive tickets to both the live and virtual tours, as well as the private Patron Party, which will be held after the live tour on Dec. 5 at another spectacular residence from 5:30 to 8:30 p.m. Sponsors at the $2,500 level and above are also invited to a special brunch and preview tour with this year’s homeowners. You can view this year's tax-deductible sponsorship opportunities on our website, or learn more by contacting Deb Hoffman at dhoffman@akroncf.org or 330-436-5614.

What do proceeds from the Sugar Plum Tour support? 
As the signature fundraiser of the Gay Community Endowment Fund of Akron Community Foundation, all proceeds from the Sugar Plum Tour remain in Greater Akron to benefit your community. Since 2005, GCEF has reinvested more than $630,000 into programs that positively impact the local LGBTQ+ community and Greater Akron as a whole. By purchasing tickets to or becoming a sponsor of the Sugar Plum Tour, you are generously supporting the fund’s mission of advancing a lived equality for all LGBTQ+ people in Greater Akron. We couldn't do it without you!  


Live Tour FAQs

Where do I pick up my tickets?
General admission tickets purchased in advance can be picked up the day of the tour, or on select days prior to the tour. Check back soon for pickup times and locations. 

Can I purchase tickets the day of the tour?
Yes, general admission tickets can be purchased the day of the tour. Check back soon for sales times and locations.

I purchased a ticket but can no longer attend the tour. What should I do?
Tickets are nonrefundable but may be transferred. You're welcome to give your ticket to a friend or family member who will enjoy the tour. Please email Deb Hoffman at dhoffman@akroncf.org to make a change to your reservation.

Where do I find the home locations?
A mobile-friendly online tour guide and map will be emailed to you the day of the tour for your convenience. You can also pick up a printed tour guide the day of the event, if you prefer.

How do I access the online tour guide?
You will receive an email from Eventbrite by 11 a.m. on Sunday, Dec. 5, with a link to the online tour guide and home locations. If you do not receive the email by noon, please check your spam folder or email dhoffman@akroncf.org for assistance.

Can I get a printed tour guide if I pick my tickets up early?
To protect the privacy of our homeowners, tickets picked up in advance will not include a printed tour guide. Guests will instead receive an email with a link to the online tour guide the day of the tour.

When can I begin touring the homes?
Guests may tour the homes in any order from 1 to 5 p.m. on Sunday, Dec. 5. No early or late arrivals, please.

I am a sponsor. How do I pick up my tickets and commemorative ornament?
Sponsors will receive an email with this year's pickup times and location. When picking up your tickets, please check in under the sponsoring organization or person's name. If you would prefer to have your tickets delivered to you, please send an email to dhoffman@akroncf.org.

Important COVID-19 Reminders
We remind everyone that they assume their own risk in attending this in-person event. While we highly encourage masks for all in attendance, those who are fully vaccinated (at least two weeks out from their last dose) are not required to wear a mask, but we ask anyone who is not fully vaccinated to wear a mask while touring the homes. Individual homeowners may also request that all guests wear a mask while inside their home. Please consult the tour guide for any special instructions. Guests should perform a self-assessment prior to arriving, including but not limited to a temperature and symptom check. Please do not attend if you have a temperature over 100.4 degrees, have been in contact with anyone with COVID-19 in the last two weeks, are waiting for COVID-19 test results, or have any symptoms of COVID-19. Masks and hand sanitizer will be available. Please note that health safety measures may change prior to the tour, and event guidelines will comply with all current CDC, state and local regulations.


Virtual Tour FAQs

How do I access the virtual tour?
You will receive an email from Eventbrite by 9 a.m. on Saturday, Dec. 11, with a link to view the tour. If you do not receive the email by 10 a.m., please check your spam folder or email dhoffman@akroncf.org for assistance. The email will be sent to the email address you used to purchase your tickets. If you purchased gift tickets, your recipients will also receive the link to view the tour at the email addresses you provided during registration. Tickets purchased on Saturday, Dec. 11, or Sunday, Dec. 12, will include a link to view the tour within the confirmation email. 

Once I receive the email, how do I view the tour videos?
Please click the link in the email to view the web page with the tour videos. The videos will all be available on a single web page, allowing you to view the tour at your leisure in any order you choose. The videos can be watched on your phone, tablet, laptop or home computer. You can also connect your computer to your TV to enjoy a big-screen tour experience.

How long do I have to view the tour?
The tour videos will be available until 11:59 p.m. on Sunday, Dec. 12, 2021. During that time, you may enjoy the videos as many times as you would like. You can also choose to start the tour on Saturday and then come back to finish it on Sunday. Make it a weekend to remember!

What if I don’t view the tour while the videos are available?
The tour videos will only be available the weekend of Dec. 11 and 12, 2021. After that time, they will expire and will no longer be available for viewing. Refunds cannot be issued if you are unable to view the tour.

What if I have technology issues?
We strongly encourage you to test your internet connection prior to the tour. Unfortunately, the Gay Community Endowment Fund is not able to troubleshoot our guests’ technology issues.


Questions?

If you have additional questions about the tour, please contact Deb Hoffman at dhoffman@akroncf.org or 330-436-5614.